Know the window. Keep the record.

Paddle is the merchant of record and authorized reseller for Verisual subscriptions. Refunds are issued by Paddle to the original payment method where possible.

This policy describes Verisual's product-level approach. Your purchase is also subject to Paddle's Refund Policy and mandatory rights in the country where you purchased.

You may request a refund within 14 calendar days of an initial paid subscription charge or renewal. A request within that period is not an automatic guarantee unless applicable law requires a refund. Paddle reviews eligibility, usage, technical issues, abuse, and applicable legal rights.

Verisual may recommend a full or partial discretionary refund when a material product issue cannot be resolved. We do not issue refunds directly outside Paddle.

Nothing in this policy limits non-waivable consumer rights. Some countries provide a statutory withdrawal period or remedies when a digital service is faulty, materially misdescribed, or unavailable. Those rights apply even if this policy would otherwise be narrower.

A withdrawal right may end after you begin using or benefiting from a digital service where local law permits and you gave the required consent. Paddle determines the applicable checkout and withdrawal process for your transaction.

Contact support@verisual.com first if a persistent defect prevents you from accessing material paid features. Include the workspace, project, run ID, date, and a description of the expected and actual result—but never send API keys or repository secrets.

We will make a reasonable effort to resolve the problem. If it cannot be resolved, you may submit the support history with a refund request to Paddle.

You may cancel a subscription at any time from Verisual billing management or the management link in your Paddle receipt. Cancellation stops future renewal and normally takes effect at the end of the current paid period.

Cancellation does not itself refund the current period. If you also want a refund, submit a separate request within the applicable window. If a refund ends the paid subscription immediately, paid features and retention may revert to the Free plan.

Refunds are based on the amount actually charged after any discount. A refund does not restore a limited-use promotion or extend its expiration. If you later subscribe again, the then-current price and available promotions apply.

1. Open the “Manage subscription” or “View receipt” link in your Paddle transaction email, or visit Paddle buyer support.
2. Select the refund option and identify the transaction.
3. Explain the reason and include any relevant Verisual support case without sending credentials or sensitive repository data.

For help locating a transaction, email billing@verisual.com from the address used at checkout.

Approved refunds are normally returned to the original payment method. Bank and payment-network processing times vary. Paddle may request additional information to verify eligibility or prevent fraud.

Access associated with a fully refunded transaction may end when the refund is approved. Workspace data then follows the Free-plan limits and retention schedule unless another active subscription applies.

A tax-registered business charged VAT, GST, sales tax, or a similar tax may be eligible for a tax refund under Paddle's buyer terms. Submit the request and supporting tax registration or exemption documents directly to Paddle within its published deadline.

Product questions: support@verisual.com. Billing help: billing@verisual.com. Refund decisions and payment-method processing are handled through Paddle buyer support.